alight customer care representative job description

Travel Copyright 2023 Grabjobs Pte.Ltd. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Customer Care Representative Human Resources. Customer Care Representative, Human Resources (Lincolnshire, IL) job We are brave in spirit, act decisively, learn quickly and get it done. Only applicants from locations above will be considered. This may include assisting the caller in navigating the system as well. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. * Strong attention to detail with critical thinking skills In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We are not an agent or representative of any employer. Its a permanent virtual customer care representative Job. * Express yourself in an open and honest manner Benefits start on your first day of employment, Programs & activities that give back to our. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Health insurance is either BCBSIL or Kaiser depending on where you are located. At Alight, we are reimagining how people and organizations thrive. * Call Center and Hospitality experience preferred. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). You can also receive alerts via instant message. HDHP or PPO available., At Alight, we believe a companys success starts with its people. See our awards. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). $50K-$69K Per Year (Glassdoor est.) Because transformation takes a workforce. Lensa, Inc. - Lensa is a job search engine. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Alight Solutions Customer Care Representative Reviews Join our team. The estimated additional pay is $2,234 per year. Customer Care Representative, Human Resources (The Woodlands, TX) job This job is no longer accepting applications. CC Representative I job in Atlanta at Alight | Lensa Customer Service / Guest Services, Part-Time This training will take place during the first 5-weeks of your employment, and the hours are full time. We are forthright and genuine when we speak. View this and more full-time & part-time jobs in Miami, FL on Snagajob. We strive for Excellence Every Day by collaborating with our clients and colleagues. Customer Care Representative Human Resources. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Alight Solutions Customer Care Representative Salaries At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Visit the company website to obtain information on the company and review the job description prior to your interview. Customer Care Representative Job Description - Gladly Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs Get a free, personalized salary estimate based on today's job market. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. At Alight, we connect passion with purpose. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Know Your Worth. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. You have successfully created a new job alert. On average, Willa Davie works for one . We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Their job is to help ensure customer satisfaction. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Must be able to work a flexible schedule based upon high call volume needs. Alight Customer Care Representative jobs - Indeed This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Stay updated on our new opportunitiesJoin our. Customer Care Group jobs | Customer Care Group jobs at Alight Customer Care Representative Tasks. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. You can deactivate or delete job alerts by clicking the button below. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. We want you to join our company with 25 years of industry experience. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. To deliver on this purpose, we do things differently. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Customer Service Representative Job Description | Indeed The estimated base pay is $36,558 per year. Customer Support Representative Salaries in the United States for We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Apply for Sr. All Rights Reserved. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Customer Care in Puerto Rico - Alight Careers at Alight | Alight job opportunities Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. This position supports Alight s benefits administration and HR BPO platform businesses. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Find the best jobs in the US, apply in 1 click and get a job today! Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Esto te describe? The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight Alumni Customer Care Representative Job Florida USA,Customer Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. The mission of our customer care teams exemplifies the need for human understanding. Posting id: 823465203. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Alight Easy 1-Click Apply. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. This may include additional research and ongoing casework. Contact Us | Alight Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Alight - Customer Care Representative Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative - with Growth Opportunities at Alight today! East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia We strive for Excellence Every Day by collaborating with our clients and colleagues. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Alight is committed to the continued development of our colleagues. The estimated base pay is $36,558 per year. * Able to work independently and to adapt to a rapidly changing environment Working as a Customer Service Representative at Alight - Indeed We strive for Excellence Every Day by collaborating with our clients and colleagues. Location: San Juan, Puerto Rico. You will be notified during the hiring process which checks are required by the position. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Knowing our products inside and out so that you can . We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Full-time $12.50 an hour. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Livelihoods Assistant at Alight Uganda - Jobweb Uganda Our people are our greatest assets at Alight Solutions because People Matter! Want to receive job alerts for similar jobs? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. I was responsible for keeping up to date with daily schedules and routines and managed all of . Acknowledging and resolving customer complaints. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Check out our open opportunities below. At Alight, we believe a company's success starts with its people. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Alight Solutions Customer Care Representative -Absence Management At Alight, we believe a company's success starts with its people. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. You will as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Alight also offers a comprehensive benefits package. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.

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alight customer care representative job description

alight customer care representative job description