does stubhub refund cancelled events

We certainly hope they do. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. All rights reserved. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Otherwise you will receive a voucher for 120% of your purchase price. * 21+ (19+ CA-ONT) (18+ NH/WY). Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Will 2021 Become StubHub's Nightmare Year? - forbes.com That may be the best way to protect you, the fan, from StubHub. Customerscomplained to the press andfiled lawsuits. Events that were postponed or rescheduled wont be refunded, Fowlks said. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. StubHub now offering cash refunds for Covid-19 canceled events StubHub's sole discretion (unless a refund is required by law)." 24. Please enter valid email address to continue. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Fax: 601.707.7913, 1 Timber Way Kimmel believes the case will be resolved within the next 12 months in favor of consumers. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Thats quite the dramatic turnaround, considering less than a month has gone by. But StubHub simply cant afford to play the role of banker. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. For most sold out events, Stubhub is a great and easy way to get tickets. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Jackson, MS 39216 This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. StubHub: Event Tickets on the App Store The Associated Press. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub users agree to StubHubs policy on venue health and safety protocols. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. That customer may need to try and exchange those tickets, or attend the rescheduled date. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Ja Morants allegations of aggression off the court, explained. In March of 2020 t If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. At regular volume, we can afford to take that risk. Lets pick a winner in every mens college basketball conference tournament. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Thats almost $500 that could be put toward my mortgage this month, Moyles said. How do I get a refund from StubHub? First published on August 20, 2020 / 6:06 PM. 4. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. We rely on your financial support to keep making that possible. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Odds & lines subject to change. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Refunding tickets to a cancelled event - stubhub.community AG Racine Announces Settlement With StubHub Over Cancelled Tickets Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Request to speak to a Vivid Seats agent. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. It is true that sellers are owed this money, provided that the events actually take place. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. And new figures show more than half of ticket holders still haven't gotten their money back. Receive a coupon for 120 percent of your original. Receive a full refund of your purchase 2. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Powered and implemented by Interactive Data Managed Solutions. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Live events: StubHub will offer refunds for canceled events after A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! United States - California Colorado Connecticut Florida Georgia Hawaii Illinois StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Solved: Event cancelled - Seller refunds? - StubHub Community Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Tel: 251.432.1600 Need help getting refunds on canceled, postponed events? Here - WPXI NO MORE REFUNDS. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Tap Tickets in the navigation bar at the bottom. Sep 15, 2021, 1:28 PM. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. Tel: 205.795.6588 How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay Ticket refunds: Here's what to do if your events are canceled or Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. What do I do if my event is cancelled? How do I get my compensation? If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. StubHub updated their policy today. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. StubHub and several more of these. To learn more or opt-out, read our Cookie Policy. If you have tickets, the first thing to do is decide what you want. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. The agent will be able to grant you a refund if your scheduled event has been canceled. Customers can choose to keep their credits if they like. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. There is no place on the website that says you have a time limit, but you do. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. If an event is rescheduled or postponed, your ticket will be good for the new date. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Were committed to guiding you towards the resources you need to answer questions about your event. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. StubHub to refund canceled events after pandemic complaints - KHOU This may include details from your tickets (so be sure to keep them), or information from the event venue. If these are not available, you will likely get a full refund. Refunds will be equal to the original purchase price. They will offer you either 120% credit on a future ticket purchase, or give you your money back. All Rights Reserved. Only 120% coupon? [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. By attending the event, you assume all risk of exposure to COVID-19. The firm does it on contingency, so you dont pay a fee. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Your email address will not be published. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Copyright 2023 CBS Interactive Inc. All rights reserved. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event.

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does stubhub refund cancelled events

does stubhub refund cancelled events