viagogo refund australia

6.6 No Agency. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Viagogo has advised customers who cannot attend a rescheduled event. There are limited situations where refunds can be granted. 3.2 Other Information. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. 1.1 Introduction. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Hello has anyone had a successful outcome from viagogo through paypal. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. 5.3 Disclosure of Information. For a list of these situations see The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. You may only use the Services if You can legally enter into and form binding contracts. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Get the latest product reviews, money-saving tips and more. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. In August 2017, the ACCC announced it was taking Viagogo to court. How do I change the email address on my account? Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. The company has been the target of customer complaints, industry backlash and court action overseas. you might incur adebt to the Commonwealth. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Try to get in touch with the reseller for a refund. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. 6.7 Third Party Information. This charge is in addition to the amount originally paid for the tickets. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You may have to fill in a Dispute Claim Form. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber The parent sponsorship application fee cannot be refunded. Read Customer Service Reviews of www.viagogo.nl - Trustpilot Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 2.9 Seller's Confirmation Obligation. Dec-23-2017 03:49 PM. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Can I pick up my tickets instead of having them shipped? NSW Fair Trading investigating Viagogo for unlawful behaviour. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. CHOICE supports the First Nations people's Uluru Statement from the Heart. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. By using our Site, You agree to accept this Agreement. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. How do I unsubscribe from your newsletter? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. This may limit your ability to be grantedanother visa. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. But the messaging in small letters at the very top of the screen is easy to miss. This does not prevent us from varying these terms without reference to them. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. All sales and bids are final. The "on its site" disclaimer that followed was in a distinctly lighter font. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Viagogo ranks 177th among Tickets sites. 7.1 Ownership of Intellectual Property. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. 2. 6.3 Allocation of Risk. 'Lies and deceit': Man fights Viagogo for refund to cancelled Super A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. 2.18 Merchant Description. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. 2.2 Registration. If tickets are not consecutive, then the Seller must create a separate listing. 6.2 Waiver of Consequential Damages; Liability Limit. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. You will need a username and password to access the Site and use the Services. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 2.11 Ticket Fulfillment. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Viagogo denies withholding refunds for gigs hit by coronavirus The action you just performed triggered the security solution. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 For more information check the Skilling Australians Fund Levy information at At no time do We provide the Buyer's payment information to the Seller. He described one category of representations as having been made on an industrial scale. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4%

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viagogo refund australia

viagogo refund australia