how do i contact stubhub for refund?

This number works. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. We just sent you a welcome email. New Jersey You already know that. There you will see your canceled event credit along with a link to request a refund instead. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. How to request an event on the StubHub website. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. A few days later I'm only paid out for 1 set of tickets. 03-31-2022 08:37 AM. I was a no show due to a soft water flooding of o Open a new browser and try logging in again. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. On March 7th, StubHub emailed Marrali a copt of its refund policy. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Check out the table below to see the best alternatives to StubHub. / What happens when an event is canceled. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. This number worked fantastically, and I got all I needed accomplished! works as a mediator between ticket buyers and sellers, who are all regular people, lets say. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. I've been a customer for a long time and am not happy. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! StubHub sellers set the price of their tickets. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. What Is Public Liability Insurance For A Wedding? Ticketmaster will be the only place selling VIP Tickets though. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. No. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Explain your scenario, and provide any applicable evidence. Check out the table below to see the best alternatives to StubHub. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. The company prides itself on being a Fan-to-Fan service. Let us teach you the major money lessons you NEED to know. Marrali just wants her money back, and she's not the only one. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. You will enter your community username and new password and done! I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. I received an access code that didn't work and Customer Service asked me to give the seller a little time. See detailed StubHub customer service rankings, employee comments and much more from our sister site. There Application crashes. They have a VOID watermark. Enjoy! Customers can keep their credits if they like. Get immediate StubHub support from HelpOwl.com. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. "So were afraid that its just gonna be money thrown to the wind.. Copyright 2020 Scripps Media, Inc. All rights reserved. If your payment is pending, well cancel the payment. Go ahead and file a chargeback on your credit card. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. To reach customer support call 1-866-788-2482 Find contact information here. Otherwise you will receive a voucher for 120% of your purchase price. Please take the tickets directly to the box office for a refund. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Ohio Attorney. It is now November - this is ridiculous. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Harris Teeter. I live in GA - was supposed to go to a premier league game in England in March. Illinois To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Lets dive into it right away. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Sign in, or if youre new to StubHub, sign up for free. How do I contact StubHub for a refund? They say $0.00. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. StubHub also has live chat operating 24/7. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. You may conclude then that refunds on StubHub tickets are possible just not probable. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. No matter how you get them, well email you when theyre ready. Having difficulty navigating this. Dollar Scholar Asks: Why Can't the Government Just Print More Money? You never know when you might find yourself financially strapped - the good news is you have options. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Once you receive that email you can log into your account and navigate to the StubHub wallet. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Request and Get a StubHub Refund Right Now. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Customer Service training is needed. So the funds are available but you only adhere to the state-by-state laws? How to reach a live person: Speak "customer service" at first prompt. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets 1.866.788.2482. And the exact same seats they re listed and sold for a different amount sold and the payout. All rights reserved. I waited 2 days and tried the access code again..still nothing. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. We are changing the way you register and sign-in to the StubHub Community. What Qualifying Event Would Trigger 18 Months COBRA Continuation? On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Does StubHub have live chat? I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Personal Loans can provide financial relief during an emergency. Reached out to customer service twice still can't list tickets. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. JEVAR IS WHO HANDLED MY CALL. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Another way you might reach the company is by sending them an email. I was only given the option of the credit and the event was in CA. This watermark prevents others from copying them. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. How do I complain to StubHub? From everything weve seen, the StubHub customer support is quite thin, to say the least. https://money.com/stubhub-refunds-covid-19-cancellation/. This means sellers set the ticket prices. Offers may be subject to change without notice. Wish they would help. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. New York Copyright 2007 - 2023, ContactHelp.com. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Very dissatisfied customer. If you purchased on a registered account, your credit is available within your StubHub Wallet. 7 calle 1, Suite 204 I was refused to talk with a supervisor , I had 4 tickets listed. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. I had to ask for a manager. Reach out to customer service representatives via social media, Call the event organizer and state your case. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. An email might never be responded to, and the same goes for phone calls. Postponed events may not be eligible for refunds. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? They are printed with duplicate. And never again. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Is SeatGeek legit? All Rights Reserved. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. If you feel like StubHub cheated you, you could take action against them. How do I contact StubHub for a refund? How do I complain to StubHub? In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Your California Privacy Rights / Privacy Policy. Absolutely, you can list these tickets for sale on our site ! 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . It is free to list tickets for sale, and to search for tickets to buy on StubHub. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. They showed my same seats that they cancelled sold and the payout. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Just log into your DoNotPay account using any. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). What Happens If I DonT Pay National Insurance Contributions? I saved to buy expensive tickets as a gift for my wife and now we cant go. Hurry up and access DoNotPay from any web browser to check out everything we offer. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Help us improve this article with your feedback. Interactive chat A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. In other words, when it can be too late to get a refund. We are changing the way you register and sign-in to the StubHub Community. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. South Carolina, Great so in the future dont use stub hub because you cant get your money back. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Contact us United States and Canada. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. How do we request the refund? According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Email: This information has not been added. Those will be paid out by the end of May. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer.

Was There Ever A Whataburger In California, San Mateo County Building Permits, Average Cost Of Daycare In Florida, Articles H

how do i contact stubhub for refund?

how do i contact stubhub for refund?