stubhub refund lawsuit

As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. It is the world's largest ticket marketplace. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. I was told the offer for alternative tickets was the only offer that would be made other than a refund. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. The U.S. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. We value your privacy. Gender Discrimination against Transgender and Nonbinary People. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Prices may be higher or lower than face value. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. The Daily Journal named her a Top Woman Lawyer in California for 2021. In response, he received a refund in the form of a coupon worth 120% of the original price. Please add me. Sign up to receive our free weekly newsletter. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. FanProtect Guarantee: In the . Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Thank you, you have successfully subscribed to our newsletter! They asked me to list it as resale. How do I know I can trust these reviews about StubHub? I purchased OHL tickets the day before the game. When I called them on itthey said it was my fault and I have to resell the tickets. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The NHLs suspension caused a spike in the number of e-tickets sold. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The suit explains how StubHub has changed its. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Matthew McMillan Settlement Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Ive been trying to get my money back for 2.5 years with no luck! Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. drug injury lawsuits and product liability lawsuits. status of any class action settlement claim. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. I am not paying for this $500 nonsense. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Para una notificacin en Espaol, haga clic AQU. The suit was filed in error, according to the plaintiff. All Rights Reserved. I chose CC. I tried contacting support and I kept getting the same response. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. 12/29/2022. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I deleted my account. It promises a full money back refund in the case of a canceled event. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I will never use this company again to buy or sell tickets. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Come to find I was charged $300 from my bank account. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. The Hollywood Reporter is a part of Penske Media Corporation. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Same seats wrong game. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. I purchased tickets via StubHub for a concert 3 months in advance. While the shows are postponed you are in limbo. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Get the latest news on COVID-19 delivered to you. They never followed up. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Read our Newswire Disclaimer. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. They sell you things they don't actually own and if there's an error, too bad for you. Share this with everyone please!!!! The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Yes I have two events canceled from Covid that I did not get a refund. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. I went thru proper channels and they lied about refund. your claim status, claim form or questions about when payments are Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. The company is accused of failing to resolve complaints from tens of thousands of customers. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? In April, when the suit was filed, MLB had . The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. Do not use STUBHUB, they are not an honest business. Paul Sawers / VentureBeat . StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. Again, there is another confusion about listing a ticket for sale. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Read more here: Camp Lejeune Lawsuit Claims. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. At regular volume, we can afford to take that risk. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. According to the filing, McMillan purchased two tickets to an NHL game in early March. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. | I had to do all the work, not them. New cases and investigations, settlement deadlines, and news straight to your inbox. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. According to the complaint, such was the case until the coronavirus pandemic became the new reality. We'll email you when an event is canceled. This is the only way to get a cash or credit award under the Settlement. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Ive used Stubhub for over 4,000 transactions. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Further, the voucher never came through! The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Copyright 2022 Consumers Unified LLC. Singh says the reasoning is the financial impact from coronavirus. I was a part of this fiascoplease add me. NEWS. Despite the alleged deception, the company's policies did not reflect the actual . On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. And the beat goes on. Thanks ! StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. Call 1-866-788-2482 to speak to a customer service representative from StubHub. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Lied to me and stole from me. StubHub is an American ticket exchange and resale company. The lawsuit cites several examples in which the site failed to make refunds. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. However, it will likely face a significant amount of litigation. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Sign up for ClassAction.orgs newsletter here. Their customer service is useless and brain dead. But, as an alternative, the 120% off coupons were also available. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. I patiently called Stubhub over multiple phone calls and followed all of their instructions. The users allege breach of contract and violations of various California consumer protection statutes. Be the first one to find this review helpful. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. I call Stubhub. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". The suit also calls for a return of customer trust. https://topclassactions.com/wp-admin/admin-ajax.php. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Please add me I have communication and documentation to prove stub hub is just keeping my money. In the meantime, they may continue to pursue the case individually. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Never received email and Stubhub charged me $288 for not delivering. Unfortunately, the seller never came through with the e-mail transfer. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. I was informed they could not secure the tickets from the seller. Still have tickets to the cancellation. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. NEVER USE STUBHUB. This is the first time I have been using this website. If the show ends up being cancelled you will receive a refund. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. Who should shoulder those cancellation costs? They told me to sell them. So Farley filed a credit card dispute against them, and won back his $600. Previously, she represented workers and retirees at a national employment law firm. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. I bought my tickets under a much different safety expectation. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. I listed tickets on StubHub, which I had done on multiple occasions. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. StubHub claims it is postponed not cancelled and will not give me my money. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Less than two weeks later, StubHub amended its policy. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Combined with viagogo, we now span 90+ countries around the world. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. It also points to a recent spike in e-ticket sales, which increased ticket prices. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. StubHub is an eBay company that began selling and reselling event tickets in 2000. Tickets are 100% guaranteed by FanProtect. Fan rewards: Never got my refund, asked for compensation and never anything. All of these happen in 10 minutes. This field is for validation purposes and should be left unchanged. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. You must contact the Ticketholders brought a lawsuit against the company, demanding that they get cash . They were processing refunds for canceled events just like they previously did but then changed their policy. He has prosecuted a variety of consumer protection and complex employment cases. 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stubhub refund lawsuit

stubhub refund lawsuit